+61 (1800) 007897 Canon Printer Driver Update Problem

A Canon printer driver update problem occurs when users attempt to update their printer driver but encounter errors, failed installations, or compatibility issues. Updating the driver is essential for improved performance, bug fixes, and compatibility with

1. Update Fails to Install – The driver update process does not complete.
2. Error Messages – Messages such as “Driver update failed”, “No compatible driver found”, or “Printer not recognized”.
3. Printer Not Responding – The printer stops functioning after the update.
4. Printing Errors – Print jobs fail, or documents get stuck in the queue.
5. Device Manager Warning (Windows) – The printer appears with a yellow exclamation mark.
6. Missing Features – Some printer functions (e.g., scanning, duplex printing) stop working after the update.

Possible Causes

1. Incompatible Driver – The new driver may not be suitable for the OS version.
2. Corrupt or Incomplete Update – The downloaded update file may be damaged.
3. Windows or macOS Update Issues – A system update may cause driver conflicts.
4. Old Driver Conflicts – Previous drivers may not have been fully removed.
5. Firewall or Antivirus Blocking Installation – Security software may interfere with the update process.
6. Network or USB Connection Issues – The printer may not be correctly connected.

Troubleshooting Steps

1. Check the Canon Official Website for the Latest Driver

• Go to Canon’s Official Support Website.
• Enter your printer model and select the appropriate driver for your OS.
• Download the latest version and ensure it matches your system architecture (32-bit or 64-bit).

2. Uninstall the Old Printer Driver

• Windows Users:

  • Open Control Panel → Devices and Printers.
  • Right-click the Canon printer and select Remove Device.
  • Open Device Manager, expand Printers, right-click the Canon printer, and select Uninstall Device.

• Mac Users:

  • Go to System Preferences → Printers & Scanners.
  • Select your printer and click Remove (-).

3. Install the New Driver Manually

• Run the downloaded driver installer and follow the on-screen instructions.
• If prompted, restart your computer to apply changes.

4. Use Windows Update or macOS Software Update

• Windows:

  • Open Settings → Update & Security → Windows Update and check for updates.
  • Restart the computer and check if the printer works.

• Mac:

  • Open System Preferences → Software Update and install any available updates.

5. Check Printer Connection

• For USB Printers: Ensure the cable is securely connected to the computer and try a different USB port.
• For Wireless Printers: Ensure the printer and computer are on the same Wi-Fi network.

6. Run Windows Printer Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Printer Troubleshooter.
• Follow the on-screen prompts to detect and fix driver-related issues.

7. Disable Firewall & Antivirus Temporarily

• Some security software may block driver installation. Disable it and retry the update.

8. Install the Driver in Compatibility Mode (Windows)

• Right-click on the driver setup file, select Properties → Compatibility, and choose an older Windows version.
• Click Apply and run the installer again.

9. Try a Generic Printer Driver

• Windows:

  • Go to Control Panel → Devices and Printers → Add a Printer.
  • Select Add a local printer and use the Microsoft Universal Printer Driver.

• Mac:

  • Select Generic PostScript Printer Driver when adding the printer.

10. Contact Canon Support

• If the problem persists, contact Canon Customer Support for further troubleshooting.