+61 (1800) 007897 Canon Printer Driver Update Problem

A Canon printer driver update problem occurs when the driver fails to update properly, leading to printing errors, connectivity issues, or complete printer malfunction. This issue can arise due to compatibility conflicts, corrupted updates, incomplete inst

1. Printer Not Working After Update – The printer becomes unresponsive after updating the driver.
2. Error Messages – Notifications such as “Driver update failed”, “No driver found”, or “Driver unavailable” appear.
3. Printer Not Recognized – The computer no longer detects the Canon printer.
4. Print Jobs Stuck in Queue – Documents do not print after sending a command.
5. Slow or Lagging Printing – Printing speed decreases or prints come out distorted.

Possible Causes

1. Incompatible Driver Version – The updated driver is not compatible with the OS.
2. Corrupted Driver File – The downloaded update file may be incomplete or damaged.
3. Windows or macOS Update Conflict – System updates may interfere with printer drivers.
4. Firewall or Antivirus Blocking Update – Security software may prevent proper driver installation.
5. Old Drivers Not Fully Removed – Previous driver versions may conflict with the new update.

Troubleshooting Steps

1. Restart the Printer and Computer

• Power off both devices and restart them to refresh the connection.

2. Download the Correct Driver

• Visit Canon’s Official Support Website.
• Enter your printer model and select the correct operating system version.
• Download the latest driver and save it to your computer.

3. Manually Update the Driver (Windows)

• Open Device Manager (Windows + X → Device Manager).
• Expand Printers and right-click on the Canon printer.
• Select Update Driver → Search automatically for updated driver software.
• If this fails, select Browse my computer for drivers and locate the downloaded driver file.

4. Remove Previous or Corrupted Drivers

• Windows:

  • Open Control Panel → Devices and Printers.
  • Right-click on the printer and select Remove device.
  • Open Device Manager, expand Printers, right-click on the Canon printer, and select Uninstall device.

• Mac:

  • Go to System Preferences → Printers & Scanners.
  • Select the Canon printer and click Remove (-).

• Restart the computer and reinstall the driver.

5. Disable Firewall & Antivirus Temporarily

• Security software may block driver installation. Disable it and try updating the driver again.

6. Check for Windows or macOS Updates

• Windows: Settings → Update & Security → Windows Update → Check for Updates.
• Mac: System Preferences → Software Update → Check for Updates.

7. Run Windows Printer Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Printer Troubleshooter.
• Follow the prompts to detect and fix driver issues.

8. Try a Universal Print Driver

• Windows and macOS offer generic drivers that may work for basic printing functions.

9. Install the Driver in Compatibility Mode (Windows)

• Right-click on the driver setup file, select Properties → Compatibility, and choose an older OS version.

10. Contact Canon Support

• If the issue persists, contact Canon Customer Support for further troubleshooting.