+61 (1800) 007897 Canon Printer Driver Update Problem

A Canon printer driver update problem occurs when users try to update their printer drivers but face errors such as failed installations, compatibility issues, or unresponsive printers after the update. This issue may arise due to incorrect driver versions

1. Driver Update Fails – The update process does not complete or shows an error.
2. Printer Not Responding – The printer stops working after the update.
3. Error Messages – Messages such as “Driver update failed”, “Printer not found”, or “Driver is unavailable”.
4. Print Jobs Stuck in Queue – Documents do not print after updating the driver.
5. OS Compatibility Issues – The new driver is not compatible with the operating system.
6. Wireless or USB Connection Problems – Printer disconnects or is no longer recognized.

Possible Causes

1. Incorrect Driver Version – The downloaded driver is not suitable for the printer model or OS.
2. Corrupted or Incomplete Update – The driver installation was interrupted or failed.
3. Windows or macOS Update Conflict – A recent OS update may not support the new driver.
4. Firewall or Antivirus Interference – Security software may block the update process.
5. Outdated Firmware – The printer's firmware is incompatible with the new driver.
6. Connection Issues – USB or Wi-Fi connectivity problems during the update process.

Troubleshooting Steps

1. Verify the Correct Driver Version

• Visit Canon’s Official Support Website.
• Enter your printer model and select the correct driver for your operating system.
• Download and install the latest compatible driver.

2. Check Printer Connection

• Ensure the printer is properly connected via USB or Wi-Fi.
• For USB printers, try a different USB cable or port.
• For wireless printers, reconnect to the Wi-Fi network and ensure the printer is online.

3. Uninstall the Previous Driver

• Windows:

  • Open Control Panel → Devices and Printers.
  • Right-click on your Canon printer and select Remove device.
  • Open Device Manager, expand Printers, right-click on the Canon printer, and select Uninstall device.
  • Restart your computer and install the updated driver.

• Mac:

  • Go to System Preferences → Printers & Scanners.
  • Select the Canon printer and click Remove (-).
  • Download and install the latest driver from Canon’s website.

4. Install the Driver in Compatibility Mode (Windows)

• Right-click on the driver setup file and select Properties.
• Go to the Compatibility tab and check Run this program in compatibility mode for:
• Select an older Windows version (e.g., Windows 10 for Windows 11 users).
• Click Apply and then install the driver.

5. Restart Print Spooler Service (Windows)

• Press Windows + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click, and select Restart.
• Try updating the driver again.

6. Disable Firewall & Antivirus Temporarily

• Some security software may block driver updates. Disable it and retry the installation.

7. Use Windows Update for Driver Installation

• Go to Settings → Update & Security → Windows Update.
• Click Check for Updates and install any available printer driver updates.

8. Reinstall the Printer After Driver Update

• Windows: Settings → Devices → Printers & Scanners → Add a printer.
• Mac: System Preferences → Printers & Scanners → Add (+) → Select the printer.

9. Update Printer Firmware

• Visit Canon’s official website and check if a firmware update is available for your printer model.
• Install the firmware update before updating the driver again.

10. Contact Canon Support

• If the issue persists, contact Canon Customer Support for further assistance.