Description
If you’ve forgotten your Total AV password, follow these steps to regain access to your account:
1. Go to the Password Recovery Page: Open the Total AV website or app and navigate to the login page. Look for the option labeled "Forgot Password" or "Reset Password."
2. Enter Your Registered Email: On the password recovery page, you’ll be asked to provide the email address associated with your Total AV account. Enter your email address carefully and ensure it’s the one you used to create your account.
3. Check Your Email for Instructions: After submitting your email, Total AV will send you a password reset link to the provided email address. Open your inbox and look for the email from Total AV. Be sure to check your spam or junk folder if you don’t see it in your main inbox.
4. Click on the Reset Link: In the email, you’ll find a link to reset your password. Click on this link to be redirected to a page where you can create a new password.
5. Create a New Password: Once on the reset page, enter a new, strong password. Your new password should be different from the old one and meet the security requirements, such as a combination of upper and lower case letters, numbers, and special characters.
6. Confirm the New Password: After entering your new password, you may be asked to confirm it by typing it again. This ensures there are no typos and the password is entered correctly.
7. Complete the Reset Process: Once you’ve entered and confirmed your new password, submit the form to finalize the reset. You should receive a confirmation message indicating that your password has been successfully updated.
8. Log in with Your New Password: Return to the Total AV login page and enter your email and newly created password to log in to your account. You should now have access to your account with the new password.
9. Update Password Storage: After resetting your password, consider storing your new credentials in a secure password manager for future reference, ensuring easy access without the risk of forgetting it again.
If you encounter any issues during the password reset process, or if you do not receive the reset email, you can contact Total AV Customer Support for further assistance. They can help you troubleshoot the issue and ensure you regain access to your account.
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