Description
If you need to reset your Total AV password, follow these steps to regain access to your account:
1. Visit the Total AV Login Page: Go to the Total AV login page where you would typically enter your account credentials.
2. Click on "Forgot Password": On the login screen, find and click on the "Forgot Password" or "Reset Password" link. This will take you to a page where you can initiate the password reset process.
3. Enter Your Email Address: On the password reset page, you’ll be asked to provide the email address associated with your Total AV account. Ensure that you use the correct email address you used when creating your account or subscribing to Total AV.
4. Check Your Email for the Reset Link: After submitting your email address, Total AV will send a password reset link to the email address you entered. Check your inbox for this email. If you don’t see it, check your spam or junk folder, as the email might be filtered there.
5. Open the Reset Link: Once you receive the reset email, open it and click on the link provided. This link will direct you to a secure page where you can create a new password for your account.
6. Create a New Password: On the password reset page, you will be prompted to enter a new password. Ensure the new password follows any specified requirements, such as minimum length, use of special characters, or a combination of uppercase and lowercase letters.
7. Confirm the New Password: You may be asked to enter the new password again to confirm that it was typed correctly. Once you've done so, submit the form to complete the password reset process.
8. Password Reset Confirmation: After submitting your new password, you should receive a confirmation message that your password has been successfully reset.
9. Log in with Your New Password: Go back to the Total AV login page and enter your email address along with your new password to access your account.
If you do not receive the reset email or encounter any issues during the reset process, double-check that you entered the correct email address. If problems persist, contact Total AV customer support for further assistance with resetting your password.
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