+61 (1800) 007897 Canon Printer Paper Jam Error

A Canon Printer Paper Jam Error occurs when paper becomes stuck inside the printer, preventing normal operation. This issue may be caused by misaligned paper, foreign objects, worn-out rollers, or sensor malfunctions. If unresolved, the printer will displa

1. Error Messages on Printer Display – Examples include:

   • "Paper jammed. Remove paper carefully."
   • "Paper feed error."
   • "Error code 1300, 6000, or 1259."

2. Printer Stops Printing Midway – The printer halts due to paper blockage.
3. Crinkled or Torn Paper Output – Paper exits with creases or rips.
4. Unusual Grinding or Clicking Noises – Sounds indicate jammed paper or roller issues.
5. Multiple Sheets Pulled at Once – Printer grabs more than one sheet, causing a jam.
6. Paper Does Not Feed Properly – Printer fails to take in paper or ejects it incorrectly.

Possible Causes

1. Misaligned or Overloaded Paper – Paper is not loaded correctly in the tray.
2. Paper of Incorrect Size or Type – Unsupported or curled paper causes feeding issues.
3. Foreign Objects Inside Printer – Small debris, like paper clips or torn paper pieces, obstructs movement.
4. Worn-Out or Dirty Rollers – Rollers lose grip, causing improper paper feeding.
5. Internal Sensor Malfunction – The printer mistakenly detects a jam even when none exists.
6. High Humidity or Damp Paper – Moisture affects paper feeding and increases jamming risks.
7. Improper Duplex Printing – Double-sided printing can cause paper misfeeds.

Troubleshooting Steps

1. Turn Off and Unplug the Printer

• Power off the printer and unplug it from the outlet.
• Let the printer cool down before attempting to remove jammed paper.

2. Gently Remove Jammed Paper

• Open the front and rear cover to locate the jammed paper.
• Carefully pull out the paper in the direction of normal paper flow.
• Avoid tearing the paper to prevent small pieces from getting stuck.

3. Check for Small Debris

• Inspect the paper feed rollers for dust, paper bits, or foreign objects.
• Use a flashlight if needed to check inside the printer.

4. Clean the Paper Feed Rollers

• Use a lint-free cloth slightly dampened with water to wipe the rollers.
• If rollers are worn out, consider replacing them.

5. Reload Paper Properly

• Use the correct paper size and type recommended by Canon.
• Do not overfill the paper tray; fan the sheets before loading.
• Ensure the paper is aligned and not curled or folded.

6. Reset the Printer

• Close all printer covers and reconnect the power.
• Restart the printer and check if the error persists.

7. Run a Printer Self-Test

• Print a test page to verify if the issue is resolved.
• If the problem persists, reset the printer to factory settings.

8. Update Printer Firmware and Drivers

• Download and install the latest updates from the Canon support website.

9. Perform a Hard Reset

• Turn off the printer, unplug it for 10-15 minutes, then restart.

10. Contact Canon Support

• If the issue persists, seek professional assistance from Canon Customer Support.