+61 (1800) 007897 Canon Printer Driver Missing

A Canon printer driver is essential for communication between the printer and the computer. If the driver is missing, the printer may not function correctly, preventing users from printing, scanning, or using advanced features. This issue typically occurs

1. Printer Not Detected – The computer does not recognize the Canon printer.
2. Error Messages – Messages such as “Printer driver is unavailable”, “Driver not found”, or “No driver installed”.
3. Printer Offline Issue – The printer appears as "Offline" in Devices and Printers.
4. Print Jobs Stuck – Documents remain in the print queue without printing.
5. Driver Installation Fails – Unable to install the driver manually.
6. Device Manager Shows Missing Driver – The printer appears under Unknown Devices in Device Manager (Windows).

Possible Causes

1. Windows/macOS Update Issues – OS updates may remove or make the driver incompatible.
2. Corrupt or Incomplete Installation – A failed driver installation may leave the printer driver missing.
3. Unintentional Removal – The driver may have been accidentally deleted.
4. Connection Issues – USB/Wi-Fi connection issues may prevent the system from detecting the driver.
5. Antivirus or Firewall Blocking the Driver – Security software may prevent the driver from installing.

Troubleshooting Steps

1. Check Printer Connection

• For USB Printers: Ensure the USB cable is properly connected. Try a different port or a new cable.
• For Wireless Printers: Verify that the printer is connected to the same Wi-Fi network as the computer.

2. Download and Install the Latest Canon Driver

• Go to Canon’s Official Support Website.
• Select the correct printer model and download the latest driver for your operating system.
• Run the installation as Administrator (Right-click > Run as Administrator on Windows).

3. Use Windows or macOS Built-in Driver Update

• Windows Users:

  • Open Device Manager (Win + X → Device Manager).
  • Find the printer under Printers or Unknown Devices.
  • Right-click and select Update Driver → Search Automatically for Drivers.

• Mac Users:

  • Open System Preferences → Printers & Scanners.
  • Click "+" to add the printer. macOS will install the necessary drivers automatically.

4. Uninstall Old or Corrupt Drivers and Reinstall

• Windows Users:

  • Open Control Panel → Devices and Printers.
  • Right-click on the Canon printer and select Remove device.
  • Go to Control Panel → Programs and Features and uninstall any Canon software.
  • Restart the computer and reinstall the latest driver.

• Mac Users:

  • Remove the printer from Printers & Scanners and re-add it.

5. Restart the Printer and Computer

• Power off the printer, unplug it for a few minutes, then restart both the printer and computer.

6. Disable Antivirus and Firewall Temporarily

• Security software may block the driver installation. Temporarily disable the antivirus and reinstall the driver.

7. Use Windows Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Printer.
• Run the troubleshooter to detect and fix driver-related issues.

8. Check for Windows/macOS Updates

• Ensure the OS is updated to the latest version, as missing updates may cause driver compatibility issues.

Alternative Solutions

• Try a Different Computer – If possible, install the printer on another device to see if the issue is system-specific.
• Manually Add the Printer – Use the Add Printer option in Windows/macOS settings to manually install the driver.
• Contact Canon Support – If the driver is still missing, reach out to Canon Customer Support for assistance.