+61 (1800) 007897 Canon Printer Driver Update Problem

Updating a Canon printer driver is essential for maintaining compatibility with the operating system, improving performance, and resolving known issues. However, users may encounter problems during the update process, such as failed installations, compatib

1. Update Failure – The driver update does not complete or shows an error message.
2. Printer Not Recognized – The computer fails to detect the printer after the update.
3. Printing Errors – Print jobs fail, produce blank pages, or show poor print quality.
4. Driver Unavailable Error – Windows or macOS displays "Printer driver is unavailable."
5. System Crashes or Freezing – The operating system experiences lag, crashes, or becomes unresponsive.
6. USB or Wi-Fi Connection Issues – The printer loses its connection after updating the driver.

Possible Causes

1. Incompatible Driver Version – The updated driver may not be compatible with the OS.
2. Corrupted Installation File – The driver download may be incomplete or corrupted.
3. Old Driver Not Properly Removed – Conflicts between the old and new drivers.
4. Operating System Updates – Recent OS updates may cause driver incompatibility.
5. Firewall or Antivirus Interference – Security software may block the driver update.
6. Connectivity Issues – Poor USB or Wi-Fi connection during the update process.

Troubleshooting Steps

1. Verify System and Driver Compatibility

• Ensure the updated driver version matches your OS (Windows 10/11, macOS).
• Download the latest official driver from the Canon Support Website.

2. Uninstall the Previous Driver

• Windows Users:

  • Open Control Panel → Devices and Printers.
  • Right-click on the Canon printer and select Remove device.
  • Go to Control Panel → Programs and Features and uninstall any Canon printer software.

• Mac Users:

  • Open System Preferences → Printers & Scanners.
  • Select the printer and click “-” to remove it.

3. Restart the Computer and Printer

• Turn off the printer, unplug it, and wait a few minutes before restarting.
• Reboot the computer to refresh system processes.

4. Run the Driver Update as Administrator

• Right-click the driver setup file and select "Run as Administrator" to prevent permission issues.

5. Disable Antivirus and Firewall Temporarily

• Security software may block the installation process.
• Disable antivirus/firewall and retry the update.

6. Check Printer Connection

• For USB Printers: Try a different USB port or use a new USB cable.
• For Wireless Printers: Ensure the printer is connected to the correct Wi-Fi network.

7. Install the Driver in Compatibility Mode (Windows Users)

• Right-click the driver file, go to Properties → Compatibility.
• Select an earlier version of Windows (if applicable) and click Apply.

8. Use Windows or macOS Troubleshooter

• Windows Users:

  • Go to Settings → Update & Security → Troubleshoot → Printer and follow the steps.

• Mac Users:

  • Open System Preferences → Printers & Scanners and manually add the printer again.

9. Manually Install the Driver (Windows)

• Open Device Manager (Win + X → Device Manager).
• Locate the printer under Printers or Unknown Devices.
• Right-click and select Update Driver → Browse My Computer → Let Me Pick from a List.
• Select the correct Canon driver and install it.

Alternative Solutions

• Try a Different Computer – If possible, update the driver on another computer.
• Rollback to a Previous Driver – If the update causes issues, revert to an older driver version from Device Manager → Printer → Properties → Driver → Roll Back Driver.