Description
Activating TotalAV Antivirus on a smartphone (Android or iOS) involves installing the app, logging into your account, and entering the license key if you have a paid subscription. This guide provides detailed steps for both Android and iOS devices.
Android: Android 5.0 (Lollipop) or later.
iOS: iOS 11 or later.
Internet Connection: Required for activation and updates.
Install TotalAV from Google Play Store:
Open the Google Play Store on your device.
Search for "TotalAV Antivirus".
Tap "Install" to download and install the app.
Open the App:
Tap the TotalAV icon to launch the application.
Sign In or Create an Account:
If you already have a TotalAV account, enter your login credentials.
For new users, sign up for an account within the app.
Activate Your Subscription:
Tap on the "Activate" or "Upgrade" button.
Enter your license key if you have a paid subscription.
Confirm the activation.
Complete the Setup:
Follow any additional prompts to complete the setup.
Enable real-time protection and grant necessary permissions.
Install TotalAV from the App Store:
Open the App Store on your iPhone or iPad.
Search for "TotalAV Antivirus".
Tap "Get" to install the app.
Launch the Application:
Open the app by tapping its icon.
Sign In or Register:
Log in with your existing TotalAV account.
Create a new account if you don’t have one.
Activate the License:
Tap on "Activate" or "Subscribe" for premium features.
Enter your license key if applicable.
Confirm to activate your subscription.
Finalize the Setup:
Enable necessary permissions for optimal performance.
Configure security settings as desired.
License Key Not Accepted:
Cause: Incorrect key or expired subscription.
Solution: Verify the key for typos, ensure it’s valid, and try again.
Internet Connection Errors:
Cause: Poor connectivity preventing activation.
Solution: Ensure a stable internet connection. Restart your router or switch networks if needed.
App Crashes or Freezes During Activation:
Cause: App glitches or software conflicts.
Solution: Restart your phone and try again. Update the app if necessary.
Account Sign-In Issues:
Cause: Incorrect login credentials.
Solution: Reset your password via the "Forgot Password" option if needed.
Clear App Cache (Android):
Go to Settings → Apps → TotalAV → Storage → Clear Cache.
Reinstall the App:
Uninstall and reinstall the app from the app store.
Contact Support:
Provide error codes or messages if you reach out for help.
Would you like assistance drafting a support request to TotalAV, or more troubleshooting steps for a specific issue?
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