Description
If you notice multiple charges for your Total AV subscription and wish to cancel the duplicate charges, follow these steps to resolve the issue:
1. Review Your Billing History: First, check your payment statements or your Total AV account to confirm the multiple charges. Look for identical charges on the same date or in close proximity. Make sure to verify the exact amounts and dates of each charge.
2. Log into Your Total AV Account: Access your Total AV account by logging in with the email address and password associated with your subscription. Once logged in, navigate to the billing or subscription section of your account.
3. Identify Active Subscriptions: In your account settings, check if you have multiple active subscriptions or if auto-renewals are enabled on more than one plan. It's possible that you accidentally subscribed to the service multiple times, which could lead to duplicate charges.
4. Cancel Duplicate Subscriptions: If you identify any duplicate subscriptions, cancel the additional subscriptions from your account settings. Look for an option to “Cancel Subscription” or “Stop Auto-Renewal” and follow the prompts to terminate the extra plans.
5. Contact Total AV Customer Support: If you are unable to identify or cancel the extra charges through your account, contact Total AV customer support for further assistance. Provide them with detailed information about the multiple charges, such as the dates and amounts, and request that they investigate the issue. They may be able to help you identify the cause of the extra charges and assist with cancellations.
6. Request a Refund: If duplicate charges have occurred, you can request a refund for the extra amounts charged. Total AV customer support can guide you through the refund process, and in some cases, they may issue a refund for any accidental charges.
7. Monitor Your Account: After resolving the multiple charges, monitor your Total AV account and payment statements to ensure that the issue does not recur. If you continue to experience duplicate charges, contact customer support for further investigation.
By following these steps, you can effectively cancel any duplicate charges and ensure your Total AV subscription is properly managed.
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