+1 888 653 3691 How to Cancel Total AV Multiple Charge Georgia


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Winder, GA
The first step is to confirm the multiple charges on the user’s billing statement. Users should check their bank or payment account to identify if they have been charged more than once for the same subscription or service.

Description


If a user is being charged multiple times for their Total AV subscription and wishes to cancel the additional charges, the following steps outline how to resolve the issue:

  1. Verify Charges: The first step is to confirm the multiple charges on the user’s billing statement. Users should check their bank or payment account to identify if they have been charged more than once for the same subscription or service.

  2. Check Subscription Details: Log into the Total AV account and review the subscription settings. Ensure that only one active subscription is listed and that there are no duplicate subscriptions or multiple active plans under the same account.

  3. Cancel Extra Subscriptions: If there are multiple active subscriptions, the user should navigate to the "Account Settings" or "Subscription" section to cancel any extra subscriptions. This can typically be done by selecting the "Cancel Subscription" option next to the additional or duplicate plans.

  4. Contact Customer Support for Refund: If the charges for multiple subscriptions have already been processed, users should contact Total AV’s customer support team to request a refund for the extra charges. Customer support will need details such as the billing date, amounts charged, and subscription information to investigate and resolve the issue.

  5. Review Payment History: Users should also review the payment history within their Total AV account to confirm whether the multiple charges were made under different email addresses or accounts. If this is the case, consolidating accounts or subscriptions may be necessary to avoid future confusion.

  6. Monitor Future Charges: After canceling the additional subscriptions and addressing the refund request, users should continue to monitor their billing statements to ensure that no further duplicate charges are made. It may also help to adjust notification settings in the account to receive alerts about future payments.

  7. Resolve Billing Conflicts: In some cases, multiple charges may be related to a billing error or overlap during renewal periods. If this happens, working with customer support to clarify the situation and prevent further billing issues is essential.

By following these steps, users can cancel any multiple charges from Total AV and ensure they are only billed for the active subscription they intend to use. If issues persist, customer support will be able to assist in resolving any billing discrepancies.

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