Description
If a user needs to reset their Total AV password, the process is designed to be straightforward and secure. Here's a description of the reset procedure:
Accessing the Password Reset Option: To start, the user must go to the Total AV login page and select the "Forgot Password" or similar option. This initiates the password reset process.
Email Submission: The user is then prompted to enter the email address associated with their Total AV account. The system uses this email to send the reset instructions.
Receiving the Reset Email: Once the user submits their email address, Total AV sends a password reset email to the registered inbox. The user should check their inbox and any filtered or spam folders if the email is not immediately visible.
Reset Link: The email contains a unique password reset link. Clicking on this link directs the user to a secure web page where they can set a new password.
Creating a New Password: On the reset page, the user is asked to enter a new password. The password must meet specific security criteria (e.g., length and complexity) to ensure the account remains secure.
Confirming the New Password: After entering the new password, the user is usually required to confirm it by typing it again. This step ensures there are no errors in the password.
Successful Password Reset: Once the new password is set and confirmed, the user can log in to their Total AV account with the updated credentials.
If the user faces issues during the process, such as not receiving the reset email or difficulties creating a new password, customer support is available to provide further assistance. This ensures that users can regain access to their Total AV account without delays.
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