Description
If a user forgets their Total AV password, the software provides a recovery process to regain access to the account. The process typically involves the following steps:
Password Reset Request: The user can initiate a password reset from the login screen by selecting the "Forgot Password" option. This will prompt the system to request the registered email address associated with the account.
Email Verification: After the user submits their email, Total AV sends a password reset link to the registered email address. The user needs to check their inbox and click on the provided link.
Resetting the Password: Once the user clicks the reset link, they are redirected to a secure page where they can create a new password. This new password must meet the security requirements set by Total AV, such as minimum length or character requirements.
Confirmation: After entering and confirming the new password, the user can access their Total AV account with the updated credentials.
In the case where the user doesn't receive the reset email, it's recommended to check the spam or junk folder. If problems persist, the user may need to reach out to customer support for further assistance.
This process ensures that users can regain access to their accounts and continue using the Total AV software without interruptions.
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