+61 (1800) 007897 Canon Printer Paper Jam Error

A Canon Printer Paper Jam Error occurs when a sheet of paper gets stuck inside the printer, preventing further printing. This issue can arise due to improper paper loading, damaged paper, obstructions within the printer, or mechanical failures. If not reso

1. Error Messages on Screen – Examples include:

   • “Paper Jammed.”
   • “Remove Paper Jam and Restart Printer.”
   • “Paper Output Slot Jam.”

2. Printer Stops Printing – The printer halts the printing process and refuses to continue.
3. No Paper Movement – The printer attempts to feed paper, but it does not move.
4. Crumpled or Torn Paper Inside Printer – Sheets come out wrinkled, or small bits of paper remain inside.
5. Unusual Noises – Grinding or clicking sounds indicate paper obstruction or roller issues.
6. Multiple Paper Feeds – More than one sheet is pulled at a time, leading to jams.

Possible Causes

1. Incorrect Paper Loading – Sheets are not aligned properly in the tray.
2. Use of Low-Quality or Damaged Paper – Torn, wrinkled, or damp paper may jam easily.
3. Paper Size or Type Mismatch – The paper does not match the printer's settings.
4. Obstructions in the Paper Path – Foreign objects or bits of torn paper are stuck inside.
5. Roller Issues – Dirty, worn-out, or misaligned rollers prevent smooth paper feeding.
6. Multiple Sheets Stuck Together – Static electricity or humidity causes pages to stick.
7. Overloaded Paper Tray – Too many sheets in the tray can cause feeding errors.

Troubleshooting Steps

1. Turn Off and Unplug the Printer

• Power off the printer and unplug it from the power source to avoid damage.

2. Carefully Remove Jammed Paper

• Open the front or rear access panel and slowly pull out the stuck paper.
• Avoid tearing the paper while removing it.
• Check for any small bits of paper left behind.

3. Inspect the Paper Path and Rollers

• Look inside for any remaining obstructions or torn paper.
• If accessible, clean the rollers using a lint-free cloth and mild alcohol.

4. Reload the Paper Correctly

• Fan the stack of paper to prevent pages from sticking together.
• Align the paper properly in the tray without overloading it.
• Ensure the guides are adjusted to fit the paper snugly.

5. Use the Right Paper Type and Size

• Ensure the paper matches the specifications listed in the printer manual.
• Avoid using curled, damp, or torn sheets.

6. Restart the Printer

• Plug the printer back in, turn it on, and try printing a test page.

7. Reset the Printer if Necessary

• Some Canon printers require a reset after a paper jam.
• Hold the Stop/Reset button for a few seconds to clear the error.

8. Check for Firmware Updates

• Outdated firmware can sometimes cause paper feed errors.
• Update the printer firmware via Canon’s official website.

9. Perform a Printer Roller Cleaning

• Many Canon printers have a Roller Cleaning function in the maintenance settings.
• Run this cleaning to improve paper feeding.

10. Contact Canon Customer Support

• If the paper jam error persists, seek assistance from Canon support.