+61 (1800) 007897 Canon Printer Driver Missing

A "Canon Printer Driver Missing" error occurs when the operating system cannot find or recognize the installed printer driver. This issue prevents the printer from functioning correctly, causing print jobs to fail or the printer to appear as "offline" or "

1. Printer Not Detected – The printer does not appear in the system’s printer list.
2. Error Messages – Examples include:

   • “Driver is unavailable.”
   • “No drivers found for this device.”
   • “Printer driver is missing or corrupt.”

3. Print Jobs Stuck in Queue – Documents do not print, and jobs remain in the queue.
4. Printer Showing as Offline – The printer is connected but does not respond.
5. Operating System Update Issues – Windows or macOS updates may remove or disable the driver.

Possible Causes

1. Corrupted or Missing Driver Files – The driver may have been accidentally deleted or corrupted.
2. Incompatible Driver Version – The installed driver does not match the printer model or OS version.
3. Windows or macOS Updates – System updates may remove or disable outdated printer drivers.
4. Faulty or Incomplete Installation – The driver was not properly installed.
5. USB or Network Connection Issues – The system may not detect the printer due to connectivity problems.
6. Security Software Blocking Drivers – Antivirus or firewall settings may interfere with driver installation.

Troubleshooting Steps

1. Check Printer Connection

• For USB Printers:

  • Ensure the cable is properly connected.
  • Try a different USB port or cable.

• For Wireless Printers:

  • Ensure the printer is connected to the same Wi-Fi network as the computer.
  • Restart the router and reconnect the printer.

2. Manually Install the Latest Canon Printer Driver

• Visit Canon’s Official Support Website.
• Enter the printer model in the search bar.
• Download the latest driver for your Windows or macOS version.
• Run the downloaded file and follow the on-screen instructions to complete the installation.

3. Use Windows Device Manager (For Windows Users)

• Press Win + X and select Device Manager.
• Expand Printers or Unknown Devices.
• Right-click on the printer and select Update Driver → Search automatically for updated driver software.

4. Reinstall the Printer Driver

• Windows:

  • Go to Control Panel → Devices and Printers → Right-click on your printer → Remove Device.
  • Restart the PC and reinstall the driver.

• Mac:

  • Navigate to System Preferences → Printers & Scanners → Select the printer → Click (-) to remove it.
  • Restart and add the printer again by clicking (+).

5. Run Windows Printer Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Printer Troubleshooter.
• Follow the on-screen instructions to detect and fix missing driver issues.

6. Install Drivers via Windows Update (For Windows Users)

• Go to Settings → Update & Security → Windows Update → Check for updates.
• Windows may automatically install missing printer drivers.

7. Disable Antivirus/Firewall Temporarily

• If the driver is being blocked, temporarily disable security software and reinstall the driver.

8. Contact Canon Customer Support

• Phone Support: 1300 460 738 (Australia)
• Live Chat: Available on the Canon support website.
• Email Support: Submit a request through Canon’s official support portal.