Description
Mas Callnet is a leading Business Process Outsourcing (BPO/KPO) and customer experience management provider in India. With over 21 years in the industry and more than 250 clients globally, they specialize in delivering AI‑led, end‑to‑end CX and automation services. Their approach centers around People‑Process‑Technology integration to deliver tailored, cost‑effective solutions.
Key Services
-Contact Center & CX Management
-Business Process Automation (BPA)
-Knowledge Process Outsourcing (KPO)
-DialDesk: Pay‑As‑You‑Go CX Platform
Why Choose Mas Callnet
360° CX & Automation Capabilities — End-to-end offerings spanning technology, operations, analytics, and human interfacing.
AI-led Process Framework — Emphasis on predictive analytics, IVR, intelligent routing, and automation for speed and precision.
Scalable & Reliable Delivery — Certified ISO processes, 99.99% uptime SLAs, and a strong infrastructure.
Flexible Pricing Models — Pay-per-use or pay-as-you-go options catering to startups and SMEs.
Industries Served
Telecom, BFSI (Banking & Insurance), Healthcare, Logistics, Aviation, E‑commerce, Real Estate, Education, FMCG—serving both Fortune 500 brands and MSMEs.
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