Fonada

Fonada, established in 2018, has emerged as a leading CPaaS solution in India. We assist brands in attaining extensive recognition by delivering precise messages to millions of consumers within minutes.

Founded in 2018, Fonada is a leading provider of cloud telephony and communication solutions, headquartered in Noida. With a team of over 80+ employees, the Fonada family has rapidly grown to serve a diverse range of industries, including finance, healthcare, e-commerce, logistics and many more.

Leverage Fonada’s CPaaS Solutions for Smart Business Communication

Cloud Contact Center Solutions

• Delivers comprehensive solutions for managing inbound and outbound communications.
• Increases operational efficiency with features like call routing, monitoring, and recording.
• Enhances customer support with unified communication channels and CRM integrations.

• Automated outbound calls, increasing agent productivity and reducing idle time.
• Ensures higher call connectivity with advanced dialing algorithms.

Voice Solutions 

• Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently.
• Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers.
• Number Masking: Protect privacy by masking the actual phone numbers during calls.
• Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access.
• IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department.
• Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Messaging Solutions:

• WhatsApp Business Solution: Engage with customers on their preferred messaging platform for better interaction.
• RCS Messaging: Offer rich media messages that enhance customer engagement with images, videos, and interactive buttons.
• Bulk SMS Solution: Send bulk SMS campaigns for marketing, alerts, and notifications to a large audience efficiently.

API Solutions:

• Calling APIs: Integrate voice call capabilities into your applications for seamless communication.
• Messaging APIs: Incorporate messaging features into your software for enhanced customer engagement.

Primary Value and Solutions:

Fonada’s solutions address several critical business challenges:

• Low Call Connectivity: Utilizing spam-free CLIs and advanced algorithms, Fonada ensures higher call connectivity, reducing the chances of calls being labeled as spam
• Operational Efficiency: Automation through solutions like auto dialers and IVR systems boosts efficiency and cuts costs.
• Customer Engagement: Enhanced communication features like Click to Call and RCS messaging improve customer interactions and lead to higher conversion rates.
• Scalability and Flexibility: Fonada’s cloud-based solutions offer the scalability and flexibility businesses need to grow and adapt their communication capabilities.

By streamlining and enhancing business communications, Fonada delivers improved customer satisfaction, increased operational efficiency, and higher return on investment (ROI). Fonada empowers businesses to achieve seamless, efficient, and cost-effective communication, making it a pivotal partner in modern business operations.