Description
QuickBooks is a powerful accounting tool, but users often encounter the Internet Connection Error (Read Error) when trying to access online features like banking, payroll, or updates. This error typically occurs due to network issues, firewall settings, or problems with QuickBooks itself. Here’s a step-by-step guide to resolve the issue:
Ensure your internet connection is stable and working properly.
Test your connection by opening other websites or applications.
If using Wi-Fi, switch to a wired Ethernet connection for better stability.
Outdated versions of QuickBooks can cause connectivity issues.
Go to Help > Update QuickBooks Desktop and install the latest updates.
Restart QuickBooks after updating.
QuickBooks may be blocked by your firewall or antivirus software.
Add QuickBooks as an exception in your firewall and antivirus settings.
Ensure ports 80, 443, and 56728 are open for QuickBooks.
Download and run the QuickBooks Tool Hub.
Navigate to the Network Issues tab and select Run QuickBooks Connection Diagnostic Tool.
Follow the on-screen instructions to fix any detected issues.
Corrupted cache files can cause connectivity errors.
Close QuickBooks and navigate to the cache folder:
For Windows: C:Users[Your User Name]AppDataLocalIntuitQuickBooks
Delete the contents of the cache folder and restart QuickBooks.
Go to Help > Update QuickBooks Desktop.
Click the Reset Update tab and select Reset Update.
Restart QuickBooks and try updating again.
If the issue persists, uninstall and reinstall QuickBooks.
Back up your company file before reinstalling to avoid data loss.
If none of the above steps work, contact QuickBooks Support for further assistance.
By following these steps, you should be able to resolve the QuickBooks Internet Connection Error (Read Error) and restore access to online features.
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