smithdavis

I recently went to the Southwest Airlines Cancún Office and I must say that I did not have a very good experience. My biggest issue was the unprofessionalism of the staff. When I entered, the office was relatively empty, so I anticipated being served immediately. However, the representative who served me was not interested and did not give me the quality of service that I had expected. I encountered some problems with my return trip and required help in modifying my schedule. The representative seemed preoccupied and failed to provide me with precise information regarding my questions. When I inquired about how to modify a flight, I was given ambiguous instructions, and I had to repeat several times in order to understand what was going on. The office seemed to be short-staffed, and therefore I did not feel like my issues were being addressed. Another problem I encountered was a lack of adequate signage. I struggled to know where to turn once I reached the office, and it was not clear how things were supposed to work initially. A better method of directing customers through the office would be greatly valued. I recognize that not every experience will be ideal, but from this visit, I am not certain whether I would revisit this office for future requirements. I had significantly better experiences of customer service by Southwest Airlines at other places, so I do hope they could enhance the service of this office.