Novasmith

I’ve visited the EVA Air Office in San Francisco several times over the years, and every time I go, I walk out impressed. Whether it’s to confirm travel details, upgrade a seat, or clarify baggage policies, the staff here have always been helpful and professional. Unlike phone support—which can sometimes be frustrating or impersonal—going to the office feels like being taken seriously as a customer. My most recent visit involved a complicated itinerary that included a layover in Bangkok and a stopover in Taipei. I was concerned about layover durations and what I needed for transit visas. The representative I spoke with took the time to research everything thoroughly, made some helpful adjustments, and ensured I had the right documentation for each leg of the trip. It was clear they wanted me to feel secure and well-informed, not just get me out the door. The atmosphere in the office is calm and professional. Even when it’s busy, the staff keeps things moving efficiently. On one visit, I arrived right as they opened, and there were already a few people waiting. Despite this, I was seen quickly and given full attention. I also appreciate how multilingual the staff is—Mandarin, English, and other languages are spoken fluently. This makes a world of difference when discussing travel needs, especially for those not fluent in English. EVA Air itself is an excellent airline, known for clean cabins, good food, and great inflight service, and it’s good to know that their ground service EVA Air Office in San Francisco reflects those high standards as well. I trust them with my international travel and feel confident that if any issue arises, this local office will help me handle it with care.