Novasmith

I recently went to the Singapore Airlines Office in Melbourne to alter an international ticket I had purchased months earlier. The experience was much better than I had expected. I was bracing myself for long lines and potential red tape, but what I found was immediate, friendly service from the moment I entered. The person assisting me at the staff was highly professional and compassionate. I had to change my return flight because of a family crisis, and she made a special effort to look for the most convenient available alternatives based on cost and timing. She was deeply familiar with airline regulations and saved me from extraneous fees by offering an alternative date that was more compatible with the original fare class I had booked. What struck me most was her patience. I had a few questions regarding baggage allowance, COVID travel requirements, and lounge access, and she answered each and every one of them clearly and with a smile. Singapore Airlines has always excelled in its onboard experience, but this in-person interaction reminded me why I trust the brand. The Singapore Airlines office in Melbourne provides the same first-world service you'd find in the air—professional, efficient, and truly helpful. Appreciation for making a stressful situation so smooth.