evasmith

My friends and I recently had the pleasure of visiting the KLM Airlines Hamburg Office to organize a multi-destination European holiday. I was a little apprehensive about doing it all, particularly with a group of friends, but the KLM staff really made the whole experience stress-free and enjoyable. From the moment we got there, we were welcomed with friendly smiles and professionalism. The office was very laid-back, and the staff was willing to help. We were immediately put in the hands of a very knowledgeable agent who walked us through the whole booking process. The agent spent time getting to know our travel plans, making recommendations on the best flights, layovers, and even assisting us with seat choices. One of the things I especially enjoyed was the way that the KLM crew went out of their way to make us feel at ease with our reservations. They provided us with plenty of information on the most recent travel procedures, and this reassured us considering the constantly evolving nature of overseas travel. We did have a few personalized questions regarding our bags and food preferences, and the team was patient and clear in their responses. The entire experience was extremely seamless, and with their assistance, we were sure that our trip was well-planned. I cannot praise the KLM Hamburg Office enough. Their customer service is second to none, and their staff really made planning our trip a pleasure.