+61 (1800) 007897 Canon Printer Paper Jam Error

A Canon Printer Paper Jam Error occurs when the printer detects an obstruction in the paper path, preventing proper paper movement during printing. This issue can be caused by misaligned, crumpled, or torn paper inside the printer. If not resolved, it can

1. Error Messages Displayed, such as:

   • "Paper Jam Detected."
   • "Remove Paper Jam and Restart Printer."
   • "Paper Out or Misfeed."

2. Printer Stops Printing Suddenly – The printer stops responding in the middle of a print job.
3. Multiple Sheets Pulled at Once – Printer feeds several pages simultaneously.
4. Crumpled or Torn Paper Found Inside Printer – Sheets become stuck or jammed in rollers.
5. Unusual Noises – Grinding or clicking sounds may occur due to blocked rollers.

Possible Causes

1. Misaligned or Overloaded Paper Tray – Excessive or improperly loaded paper can cause jams.
2. Low-Quality or Damaged Paper – Thin, damp, or torn sheets can stick to printer rollers.
3. Obstructions in Paper Path – Small debris, paper scraps, or foreign objects inside the printer.
4. Worn or Dirty Printer Rollers – Dust buildup or worn-out rollers can prevent smooth paper feeding.
5. Incorrect Paper Type or Size – Paper settings not matching the loaded sheets can cause jams.
6. Mechanical Malfunction – Internal printer components like rollers or sensors may be faulty.

Troubleshooting Steps

1. Turn Off the Printer and Unplug It

• Power down the printer and disconnect it from the power source to prevent damage while removing jammed paper.

2. Open Printer Cover and Check for Jammed Paper

• Open the paper tray, rear access door, and front cover to inspect for stuck paper.
• Remove any visible paper carefully without tearing it.

3. Remove Stuck Paper Properly

• Gently pull the paper in the direction of normal paper movement to avoid damaging internal parts.
• If the paper is torn, ensure no small pieces remain inside the printer.

4. Check and Clean the Rollers

• Use a lint-free cloth and isopropyl alcohol to clean the rollers for better grip.
• Ensure rollers are not worn out; if they are, replacement may be necessary.

5. Reload Paper Correctly

• Use the correct paper size and type as recommended in the printer manual.
• Fan the stack before loading to prevent sheets from sticking together.
• Ensure the paper tray is not overloaded and guides are properly aligned.

6. Reset the Printer

• After clearing the jam, close all covers and restart the printer to reset the error.

7. Check Printer Settings

• Ensure the paper type and size in printer settings match the loaded paper.

8. Perform a Test Print

• Print a test page to confirm that the issue is resolved.

9. Update Printer Firmware and Drivers

• Download and install the latest firmware updates from the Canon Support Website.

10. Contact Canon Support

• If paper jams persist despite troubleshooting, contact Canon Customer Support for further assistance.