Support For Bigpond Email Configuration Problem

Problems with configuration, in particular, Bigpond Email problems arise due to the POP or IMAP settings done, email clients being too old, or some security elements blocking emails. The IMAP configuration has the most settings.

Problems with configuration, in particular, Bigpond Email problems arise due to the POP or IMAP settings done, email clients being too old, or some security elements blocking emails.

The IMAP configuration has the most settings. Put in the incoming mail server for IMAP as imap.telstra.com and set the port to 993. Then enable SSL/TLS. Where the SMTP server is the outgoing mail server, the port is 465 and where TLS/SSL is also ON, smtp.telstra.com is the SERVER. When using POP, the Windows incoming mail server is POP.Telstra.com, Port 995 and the outgoing remains unchanged.

 

If you are using Bigpond email on Outlook, Thunderbird, or Apple Mail, check if incoming and outgoing server validation is enabled. Ensure that your ISP or security software is not obstructing SMTP connections when emails do not go out.

 

If you are facing problems at the same time, not being able to sync, removing saved login details and adding the account again works. Updating to the newest version of the email client, as well as removing or disabling VPNs and firewalls that establish connections can work too.

 

For Telstra email, other configurations revolve around problems with the account being incorrectly set. For further help, there could be more sophisticated troubleshooting done by Bigpond Customer Support.