Novasmith

I’ve been a loyal customer of Singapore Airlines Office in Perth for many years, and my recent experience at their Perth office has only reaffirmed my admiration for their exceptional service. I visited the office last month to make changes to a long-haul business class itinerary and needed guidance on both flight options and additional services like in-flight meals and baggage transfers. From the start, the reception at the office was warm and welcoming. I was greeted promptly and seen by a service consultant without any significant wait. The staff were dressed professionally and handled all customer interactions with genuine courtesy and attentiveness. My consultant took the time to walk through my itinerary, suggesting a better alternative that actually saved me a few hours in layover time in Singapore. She even helped me update my seating preferences and dietary requirements. What really stood out was her attention to detail—she double-checked all segments of my journey to ensure everything aligned perfectly. Beyond flight adjustments, she also gave helpful tips about the Changi Airport transit experience, which was a nice touch. It showed that the team wasn’t just focused on selling tickets, but genuinely wanted to enhance the overall travel experience. What could have been a frustrating process was instead smooth and even enjoyable, thanks to the professionalism and expertise of the staff. It’s rare to find such a knowledgeable and proactive team these days. The Singapore Airlines Office in Perth is a real gem for anyone who values personalized service and attention to detail. I will definitely return for future travel planning and recommend it wholeheartedly to others.