Etihad Airways Toronto Office +1-888-839-0502

Planning a family trip can be overwhelming, especially when you're traveling internationally with kids and elderly parents. That’s exactly the situation my family and I were in a few months ago. We were preparing for a long-overdue vacation to Abu Dhabi to visit relatives, and with five of us traveling — including two young children and my elderly father — I knew we had to get everything right. Thankfully, the Etihad Airways Toronto Office was there to make the process incredibly easy and smooth.

I decided to visit the office in person because I wanted to make sure all our requirements were discussed properly. I had heard good things about Etihad Airways, but this was our first time flying with them, so I didn’t know exactly what to expect. From the moment we walked into the office, I was pleasantly surprised by the professionalism, warmth, and friendliness of the staff.

We were greeted right away, and the representative patiently listened as I explained our travel plans and concerns. We needed help booking tickets, choosing our seats, and understanding the airline’s policies on baggage and meals. We also had a few special requests, including wheelchair assistance for my father and child-friendly meals for my daughters. The representative, named Sarah, made us feel completely at ease. She didn’t rush us, and she answered every question with a smile.

One thing I appreciated was how organized everything was. Sarah asked for our travel documents, explained the available flight options, and helped us select a schedule that suited our family best. She was honest and transparent about pricing, too, which I really respected. Sometimes when you deal with airline offices, it can feel like they’re trying to upsell you or confuse you with details — but not here. Everything was clear and fair.

We were also able to choose our seats in advance. Since it was a long flight, we wanted to make sure the kids could sit by the window, and that we were all close together. Sarah made sure we got seats in a row and even helped us select seats near the restroom, which was convenient for my father. She also arranged for the kids’ meals and vegetarian options for my wife. These small details made a big difference in our overall experience.

What stood out the most was the care they took with my father's mobility needs. They offered us clear instructions on how wheelchair assistance would work at the airport, including at Abu Dhabi. It gave us peace of mind knowing that someone would be there to help him from check-in all the way to the boarding gate and again at our destination.

After confirming the booking, Sarah gave us a printed itinerary and even followed up with an email. She also gave us tips about check-in times, baggage limits, and what to expect at the airport. This made everything feel so much more manageable. She encouraged us to arrive a little earlier than usual since we had kids and a senior traveler, and that advice turned out to be very helpful on the day of our flight.

When the day finally came, we checked in smoothly at Toronto Pearson Airport. Everything was just as Sarah at the Etihad office had described. The staff at the airport were very accommodating. The wheelchair was ready for my father, and the check-in line moved quickly. We didn’t feel rushed or confused at any point.

Onboard the flight, the crew was equally wonderful. They helped store our carry-on luggage, made sure the kids were comfortable, and even gave them activity kits to keep them entertained. The meals arrived on time, and the special meals we had requested were exactly as we had hoped. My daughters loved the pasta and fruit cups, and my wife was impressed with how flavorful the vegetarian meal was. My father’s low-sodium meal was also well-prepared, and it felt like every need we had discussed with the Toronto office was remembered and respected.

The entertainment system had a great variety of movies, including family options, which helped keep the kids occupied during the long journey. As a parent, it was a relief to be able to relax for a bit knowing the kids were entertained and safe. The cabin crew checked in with us regularly and made sure we had everything we needed throughout the flight.

Upon landing in Abu Dhabi, airport staff were waiting with a wheelchair for my father. Our baggage came out without any issues, and all our belongings were intact. We left the airport feeling relaxed and grateful for how smooth the entire process had been — from booking at Etihad Airways to arrival in Abu Dhabi.

During our stay, I even received a courtesy email from the Toronto office, checking to see if everything had gone well. That really left a lasting impression on me. It's rare these days to find such thoughtful customer service, especially from an airline. Most companies would consider their job done once the ticket is issued, but Etihad went above and beyond.

When it was time to return to Toronto, we felt confident and at ease. The return journey was just as smooth as the outbound flight. The crew was friendly, and the assistance for my father was prompt again. Once we landed back in Canada, I told my wife that this was probably the most relaxing and well-managed international trip we had ever taken as a family — and we have traveled quite a bit in the past!

To anyone considering Etihad Airways Toronto Office, especially if you're traveling with family, I highly recommend visiting Etihad Airways. The staff there are professional, kind, and truly care about their passengers. They take the time to understand your unique needs and make sure your travel experience is stress-free.

In an era where so many companies treat customers like numbers, Etihad stood out for its human touch. The Toronto office made all the difference for us, and I’m genuinely thankful for their service. We are already discussing our next trip, and without a doubt, Etihad will be our first choice. Thanks to the amazing team in Toronto, we now associate travel with comfort, care, and peace of mind.