Description
After a last-minute scheduling difficulty, I went to the Air Canada Edmonton Office last week to rearrange my trip to Toronto, and the experience was better than I could have imagined. I was made to feel at ease by the kind professionalism I received as soon as I entered their light-filled, contemporary office building in downtown Edmonton. As he handled my complicated request, my agent, Mr. Davidson, showed amazing patience and knowledge. He not only got me an earlier flight at no extra cost, but he also used his insider knowledge to obtain me a preferred aisle seat in the exit row. I was especially impressed by his proactive monitoring of my connecting flight in Toronto, issuing both boarding cards with detailed terminal maps, and anticipating my needs before I ever expressed them. He also gave me valuable advice regarding the Maple Leaf Lounge access that was included with my fare when I casually noted that this was my first business trip. Even though the entire conversation lasted less than twenty minutes, it seemed quite customized. The human touch and local knowledge at the Air Canada Office in Edmonton transformed what could have been a frustrating encounter into one that really made me look forward to my journey, and I'm now persuaded that seeing them for essential flights is well worth the trip, even if I normally book online.
Reviews
To write a review, you must login first.
Similar Items