Description
Cancelling a TotalAV subscription involves a few key steps, which can be done through the TotalAV app or website. The process may vary slightly depending on the platform (Windows, macOS, Android, iOS) you’re using. Here’s a detailed guide to help you through it.
Billing Policy: Ensure you understand TotalAV’s refund policy, as cancellations might not be eligible for a refund if the billing cycle has already started.
Auto-Renewal: Cancelling the subscription will prevent future automatic renewals.
Device Impact: After cancellation, the software will continue to work until the end of the current subscription period.
Open the TotalAV application on your computer.
Click on your account profile or navigate to Settings.
Select "Subscription" or "Account Settings."
Look for the "Manage Subscription" or "Cancel Subscription" option.
Confirm the cancellation when prompted.
Visit the TotalAV website and log into your account.
Go to your account dashboard.
Select "Subscription" or "Billing" settings.
Click on "Cancel Subscription".
Confirm the cancellation when prompted.
For Android:
Open the Google Play Store.
Tap on the menu icon (three lines) → "Subscriptions."
Select your TotalAV subscription.
Tap "Cancel Subscription" and confirm.
For iOS:
Open Settings on your iPhone/iPad.
Tap your Apple ID → "Subscriptions."
Find and select TotalAV.
Tap "Cancel Subscription" and confirm.
Cannot Find the Cancel Option?
Make sure you’re logged into the correct account associated with your subscription.
Subscription Still Active After Cancellation?
Check if the cancellation was successful. You should receive a confirmation email.
The subscription may remain active until the end of the current billing period.
If you face issues during the cancellation process:
Contact TotalAV Support through the app or website.
Provide details like your account email, subscription details, and any error messages received.
Would you like help drafting a cancellation request email, or do you need support with a specific issue during the process?
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