+1 888 653 3691 Total AV forgot Password Missouri

The Forgot Password functionality in Total AV is designed to securely assist users in recovering access to their accounts. This process involves secure identity verification, password reset mechanisms, and user authentication protocols to maintain account

Technical Description of Total AV Forgot Password Process

The Forgot Password functionality in Total AV is designed to securely assist users in recovering access to their accounts. This process involves secure identity verification, password reset mechanisms, and user authentication protocols to maintain account security. Here’s a detailed breakdown of the technical process:

1. User Initiates Password Recovery

• Access Point: The user navigates to the Login Page and clicks on the "Forgot Password" link.

• Input Requirement: The user is prompted to enter their registered email address associated with the Total AV account.

• Input Validation: The system verifies the format of the email address (e.g., proper syntax, domain verification) before proceeding.

2. Email Verification and Security Check

• Token Generation:

  • The system generates a unique, time-sensitive password reset token (often a random alphanumeric string with cryptographic entropy).

  • This token is hashed using a secure algorithm (e.g., SHA-256) before being stored in the database to prevent unauthorized access.

• Email Dispatch:

  • A password reset email is sent to the registered address.

  • The email contains a secure link with the reset token as a URL parameter (e.g., https://totalav.com/reset-password?token=abcd1234).

  • The link has an expiration time (commonly 15–30 minutes) to prevent token reuse.

3. Password Reset Link Handling

• Token Validation:

  • When the user clicks the link, the system verifies the token against the stored hash in the database.

  • If the token is valid and not expired, the user is directed to the password reset page.

  • If the token is invalid or expired, an error message prompts the user to initiate the process again.

4. Password Reset Form

• New Password Entry:

  • The user is prompted to enter a new password and confirm it.

  • The system enforces password complexity requirements (e.g., minimum length, uppercase, lowercase, digits, special characters) to enhance security.

• Password Hashing:

  • The new password is hashed using a strong hashing algorithm (e.g., bcrypt, Argon2) with a unique salt for each user to prevent rainbow table attacks.

  • The hashed password is stored in the database, replacing the old one.

5. Account Lockout and Rate Limiting

• Brute Force Protection:

  • The system limits the number of password reset attempts from a single IP address within a certain timeframe to prevent abuse.

  • Account lockout mechanisms may be triggered after multiple failed attempts.

• Rate Limiting:

  • Limits the frequency of password reset requests to mitigate spam or automated attacks.

6. Post-Reset Confirmation

• Success Notification:

  • After a successful password reset, the user receives a confirmation email indicating the change.

  • This email serves as an alert in case the password was changed without the user’s consent.

• Re-login Prompt:

  • The user is prompted to log in with the new password.

7. Security Considerations

• TLS Encryption:

  • All data, including password reset requests, tokens, and new passwords, are transmitted over encrypted connections (HTTPS with TLS 1.2 or higher).

• Session Management:

  • Any active sessions for the user are invalidated after a password reset to prevent unauthorized access.

• Audit Logs:

  • Password reset events are logged with timestamps, IP addresses, and device information for security auditing.

8. Common Error Handling

• Invalid Email:

  • If the email is not associated with any account, the system may either display an error or silently process the request to prevent account enumeration.

• Expired Token:

  • Users are prompted to initiate a new password reset request if the token has expired.

• Token Reuse Attempt:

  • The system rejects any attempts to reuse a token that has already been used or expired.

9. Advanced Security Measures

• Two-Factor Authentication (2FA):

  • For accounts with 2FA enabled, additional verification (e.g., OTP via SMS or authenticator app) may be required before allowing a password reset.

• Device Fingerprinting:

  • Some systems implement device fingerprinting to detect suspicious activity during password reset requests.

10. Escalation Process

If users are unable to reset their passwords due to technical issues:

• Support Escalation: The user can contact customer support for manual verification and account recovery.

• Identity Verification: Support agents may require additional information to verify the user's identity before resetting the password manually.

This structured process ensures secure and efficient password recovery while protecting user accounts from unauthorized access.