ihelpbd

Find CRM software solutions that work well and are favorable to Bangladeshi companies. Simplify procedures, enhance customer relations, and encourage growth.

A Call Center CRM (Customer Relationship Management) system is a software that helps manage customer interactions particularly for call centers. It stores customer data and history of interactions, allowing agents to provide quality service and specify interactions. This can lead to increased customer satisfaction and retention rates. 

Features of iHelpBD’s CRM Solution

The most common features of our software solution are - lead management, contact management, client profiling, customer service management, project management, workflow automation, integration with other platforms, 360-degree customer view, analytics etc.

Lead Management

With iHelpBD, you can personalize your outreach by having easy access to all of your leads' important information in one place. Lead management and generation are aided by our CRM service. As an effective lead management software, iHelpBD automates routine sales tasks to save time and speed up deal closure. It helps create the sales funnel and conduct additional follow-ups.

Contact Management

Our CRM software facilitates contact management by centrally organizing customer data; this includes both basic information like your name and address and more in-depth information like your statistical analysis.Additionally, it records customers and agents’ interactions. You can use our customer relationship management software to track the lead's engagement with your email and website.

Client Profiling

Our CRM software helps you to avoid spending time searching through files and records to find the information you need to close deals and follow up with customers by conducting client profiling. We store all data in a single database, which makes it simple to manage all data from a single location and makes it quick to access across agents and other teams.For example, a customer profile for a client could include information like age, gender, location, purchase history, and website activity.

Customer Service Management

Our software can help businesses to manage customer support requests and track customer issues through to resolution. For the better management of customer service, iHelpBD’s software solution typically includes tools and functionalities that allow call center agents to efficiently and effectively manage customer interactions and relationships.

To learn more visit https://www.ihelpbd.com/crm