Blockchain And Cryptocurrency Secrets

Speech Analytics uses a technology based on artificial intelligence (AI), natural language processing (NLP), and speech recognition.

Speech Analytics uses a technology based on artificial intelligence (AI), natural language processing (NLP), and speech recognition. These three technologies help analyse spoken language and gather data from audio records, thereby helping in real-time call centre conversations. Speech analytics and the software help in converting millions of calls into structured data, providing meaningful insights into customer sentiments. Speech analytics and the combination of artificial intelligence (AI) help in addressing or recognising customer issues and thereby identifying opportunities to improve service quality.