Description
It coordinates with travel agencies and airport-based staff to offer efficient booking services, provide support for flight changes or cancellations, and address any queries passengers may have about baggage allowances, seating preferences, or in-flight services. The airline's customer support team ensures that local travellers have the assistance they need whether they are booking tickets, handling special requests, or resolving issues related to their flights. The proximity of Baltimore to Washington, DC, also means that many corporate clients in the region rely on British Airways for business travel. As a result, the office’s role in managing corporate accounts and offering tailored services for frequent travellers becomes important. This includes providing access to executive lounges, expedited check-in services, and custom travel itineraries for busy professionals.
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